System not producing
Troubleshooting for systems that are offline, partially down, or no longer matching expected production.
Solar not working?
Solar service & repair
Already have solar or battery storage but need help? We service existing systems, including systems installed by other solar companies.
We work on all major solar brands and battery systems, with our own in-house technicians.
Stop losing savings
If your system is offline, underperforming, or difficult to monitor, service work can often recover production and prevent small issues from turning into bigger repairs.
Underperformance
Production reviews, monitoring checks, and field diagnostics to find where savings are being lost.
Battery storage issues
Battery communication, commissioning, firmware, backup settings, and system behavior checks.
Installer out of business
Support for orphaned systems when the original installer is unavailable or no longer operating.
Maintenance & upgrades
System inspections, component replacements, monitoring setup, additions, and practical upgrade guidance.
We service all solar and battery systems
You do not need to be an original Green Box Solar customer. If the company that installed your system is unavailable, unresponsive, or out of business, we can help diagnose the problem and explain your options.
Our team works on grid-tied solar, hybrid solar and battery systems, backup storage, monitoring platforms, inverters, optimizers, and common electrical issues around solar production.
Service can include
Inverter faults and shutdowns Optimizer and module-level issues Battery storage problems Monitoring or app communication failures Breaker, wiring, and electrical checks Production reports and system health reviews
How a service call works
We keep the process practical: understand the symptoms, inspect the system, explain the options, then fix what can be fixed.
- 1) Tell us what changed
We start with your symptoms, monitoring screenshots, utility bills, and any equipment information you have.
- 2) Diagnose the system
Our solar technicians inspect production, equipment status, wiring, settings, and monitoring data.
- 3) Explain the fix
You get a clear explanation of what is wrong, what can be repaired, and what your practical options are.
- 4) Repair or upgrade
We handle service work, replacements, recommissioning, monitoring setup, or upgrade planning as needed.
Maintenance and system health checks
Solar is low-maintenance, but it is not no-maintenance. Production reviews, monitoring checks, and equipment inspections can help catch problems before months of savings disappear.
Upgrades, additions, and batteries
Need more panels, battery storage, backup settings, or monitoring that actually works? We can evaluate your current equipment and recommend compatible next steps.
Need help with an existing system?
Tell us what is happening and we’ll help you figure out the next practical step.